Privacy Policy
Effective Date: March 3, 2022
stayAndes ("stayAndes", "We", "Us" or "Our") provides this Privacy Policy (this "Policy") to inform you of our policies and procedures regarding the collection, use and disclosure of Personal Information we receive from users of https://andstr.com (the "Site"), our mobile applications, if any, (the "Apps"), other products and services (collectively, the "Services") and any other offering under our control that links to this Policy. This Policy also tells you about your rights and choices with respect to your Personal Information, and how you can contact us if you have any questions or concerns.
For the purpose of this Policy, "Personal Information" means any information that is reasonably linkable to a specific individual.
1. What personal information do we collect about you?
Where applicable, we indicate how we collect your Personal Information. If you do not provide Personal Information when requested, you may not be able to fully use our Site and Services. We may collect Personal Information about you directly from you and from third parties, as well as automatically through your use of our Services.
We collect Personal Information, generally speaking, from the following types of persons:
- A "Customer" is a person with whom we have engaged in certain contractual agreements to evaluate real estate investment opportunities and manage them as short-term rental properties.
- A "Renter" is a person that is considering or has arranged to visit a property that we manage.
- A "Visitor" is a person who uses the Site or with whom we otherwise interact online.
This Policy applies to our use of your Personal Information even if you are acting as a business's employee or contractor and/or are accessing the Site or Services or interacting with stayAndes on behalf of that business.
Information directly collected from you
Registration and check-in: When you register for an account or complete a check-in, we may collect your name, phone number, email address, mailing address, password, date of birth, booking information, payment information, and government-issued identification.
Information you provide: We collect information you submit through web forms, our sales agents, online forms, and any real estate purchase history you share with us.
Transaction information: We may collect your taxpayer identification number where required for tax filings.
Communications: When you contact us, we collect your name, contact details, and the content, date, and time of your messages.
Recruitment: If you apply for a position with us, we collect your name, contact details, resume, and LinkedIn profile information.
Information collected from your interactions with us
We maintain customer service records that may include information you provide when you contact our support team.
Information automatically collected through using our site
Online usage data: We automatically collect click data, domain, browser type, operating system, page views, IP address, approximate location, time of visit, and device information when you use our Services.
Property usage data: For properties we manage, we may collect stay history, accommodation usage data, and noise levels via our noise detection system.
Information we may collect from third parties
Third-party Online Travel Agency Services: We receive booking information through platforms such as Airbnb and similar Online Travel Agencies (OTAs).
Background checks: Where required, we may receive background check results including name, date of birth, address, and a pass/fail determination.
Vendor and partner relationships: We may receive contact details of employees from our partner and vendor companies.
2. How we use your personal information
We use the Personal Information we collect for the following purposes:
- To operate, provide, maintain, and improve our Services, communicate with you, respond to inquiries, fulfill our agreements, complete transactions, and provide customer service.
- To facilitate bookings, including conducting background checks where required by law or our policies.
- To tailor content and personalize your experience on our Site and Services.
- To contact you with newsletters, marketing communications, and promotional offers (where permitted).
- To market our Services to Renters and Customers.
- For quality assurance purposes.
- To solicit reviews from guests following their stay.
- To understand how Visitors access and use our Services for improvement and analytics.
3. How we share your personal information
We do not sell your Personal Information to third parties for unrelated purposes. We may share your Personal Information in the following circumstances:
- Service providers: We share information with vendors and service providers who perform services on our behalf.
- Third-party OTA services: We share information with Online Travel Agency platforms through which you book.
- Property management: We may share reports, guest names, and stay dates with property owners and security personnel for operational purposes.
- Advertising and analytics partners: We share information with advertising and analytics partners. You may opt out via the Network Advertising Initiative (NAI) or the Digital Advertising Alliance (DAA).
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred.
- Compliance with laws and law enforcement: We may disclose information where required by law, subpoena, or other legal process.
- Testimonials: With your consent, we may publish testimonials that include your Personal Information.
4. Cookies and other tracking mechanisms
Cookies: We use cookies to operate our Site and Services, including tools such as Google Analytics and HotJar to understand how visitors use our Site.
Web beacons: We may use web beacons (such as the Facebook pixel) to track interactions with our Services and advertising campaigns.
Log data: Our servers automatically record information including your IP address, browser type, pages visited, and the time and date of your visit.
You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our Site.
5. Children's privacy
Our Site and Services are not directed to children under the age of 13. We do not knowingly collect Personal Information from children under 13. If we become aware that we have inadvertently collected Personal Information from a child under 13, we will take steps to delete such information promptly.
6. Links to other websites
Our Site may contain links to third-party websites. Those websites have their own privacy policies, and we do not exercise control over them. We encourage you to review the privacy policy of any third-party site you visit. We are not responsible for the privacy practices of those sites.
7. Data security
We take commercially reasonable measures to protect your Personal Information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
8. Data retention
We retain your Personal Information for as long as necessary to fulfill the purposes for which it was collected. When determining how long to retain information, we consider the type of services provided, the nature of our relationship with you, the possibility of re-enrollment, the impact of deletion on our Services, mandatory retention periods under applicable law, and applicable statutes of limitations.
9. Your rights and choices
Marketing opt-out: You may opt out of receiving marketing communications from us by clicking the "unsubscribe" link in any email we send you, or by contacting us directly.
Changing or deleting information: You may request that we update or delete your Personal Information by contacting us at [email protected]. Please note that we may be required to retain certain information by law or for legitimate business purposes.
Cookie settings: You may control cookie preferences through your web browser settings.
10. Cross-border data transfers
Your Personal Information may be processed in the United States or in other countries where we or our service providers operate. By using our Services, you consent to the transfer of your Personal Information to countries outside your country of residence, which may have different data protection laws than those in your country.
11. Changes in policy
We may modify this Policy at any time. Any changes will be effective as of the date posted on our Site. We encourage you to review this Policy periodically to stay informed about our information practices. Your continued use of our Services after any changes constitutes your acceptance of the updated Policy.
12. How to contact us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
stayAndes
Email: [email protected]